Privacy Notice — Instagram Tour Enquiries
Who is responsible for your information?
Olea Travel is operated by GÖRDES HALI MÜCEVHARAT TURİZM VE TİCARET SANAYİ LİMİTED ŞİRKETİ, the controller of personal information it processes to handle your tour enquiry.
Registered address: ALEMDAR MAH. MUHTEREMEFENDİ SOK. NO: 4A FATİH İSTANBUL, Turkey.
Privacy contact: info@oleatravel.com.
What information do we receive?
When you contact us through Instagram, we receive the profile information available with your message, your preferred tour date, number of guests, the contents of your enquiry and any contact details you choose to provide. Please do not send passport copies, card details or sensitive personal information in your initial enquiry. An adult should enquire on behalf of a family; guest numbers are sufficient at this stage.
How and why do we use it?
We collect this information electronically through Instagram messages and advertising enquiry questions. We use it to answer your enquiry, check availability, prepare a quotation and follow up about the trip you requested.
Where necessary to enter into or perform the booking you request, we rely on Article 5(2)(c) of Turkish Law No. 6698. Where a specific legal duty requires processing, we rely on Article 5(2)(ç). Where records are necessary to establish, exercise or protect a legal right, we rely on Article 5(2)(e).
Making an enquiry does not subscribe you to unrelated promotional messages.
Who can access the information?
Authorised Olea Travel personnel handling your enquiry can access it for the purposes above. Instagram/Meta processes messages and associated platform information to provide its services and under its own privacy policy. Those services may involve processing outside Turkey. This notice does not request consent to international transfers.
If you proceed to a booking, we will explain the additional information and service-provider sharing needed to organise your tour before collecting those booking details. This notice covers the initial enquiry stage only.
How long do we keep it?
For enquiries that do not result in a booking, our retention period for company-controlled enquiry records is six months after our last contact. We then delete or anonymise those records, unless a specific legal obligation or dispute requires longer retention. Booking records are subject to separate retention requirements.
Meta may retain information under its own policies; our retention rule does not control Meta's independent records.
Your rights
Subject to the applicable conditions in Article 11 of Turkish Law No. 6698, you may ask whether your personal data is processed; request information about its processing, purposes and use; learn the recipients in Turkey or abroad; request correction, deletion or destruction; request notification of corrections or deletion to recipients; object to an adverse result based solely on automated analysis; and seek compensation for damage caused by unlawful processing.
Contact info@oleatravel.com for privacy enquiries and guidance on submitting a rights request through the applicable statutory procedure. We may need proportionate information to verify your identity. This notice does not limit other rights or complaint routes available under applicable law.
